Refund Policy
Returns & Others Store Policies
PROCESSING AND SHIPPING RELATED INQUIRIES:
Processing:
All orders may take 1-3 business days for processing before being shipped.
Shipping/Delivery:
Disclaimer: TWICE is not liable if the carrier experiences delay.
Delivery timeframe: All orders are shipped standard unless express options are chosen by customer. Standard orders will typically take 3-10 business days to be delivered.
Orders shipped to Hawaii may take an additional 1-2 business days.
Shipping Insurance: We offer shipping insurance for an additional $0.98 per order at checkout. This covers lost, stolen, and damaged packages. From the time of delivery of the package, the customer has 48 hours to report a lost, stolen or damaged package. Lost, stolen or missing orders without shipping insurance will be subject to full reorder fees to reissue.
We strongly suggest you insure your package to avoid additional fees!
Order Modifications, Address Changes & Cancellations: Our warehouse works quickly to make sure your order is fulfilled. Once an order has been generated and locked in our system we will not be able to cancel, refund or change that shipment's date.
Note: Subscription refill shipment cancellation requests must be made within 3 business days prior to your next bill cycle.
Order Not Received/Missing Package: If your delivery status shows as delivered but you have not yet received the package, we suggest that you contact Customer Service for further assistance. Please keep in mind that you must notify us within 7 business days of delivery.
Note: If you did not select shipping insurance and would still like to receive your package, we will be more than happy to issue a new order for a small stock and shipping fee.
Refused/Unclaimed Packages: Any refused or unclaimed packages will be returned to our warehouse. If a customer requests reshipment of a package due to it being returned to our warehouse, it will be the responsibility of the customer to pay for reshipment of the item.
Missing Items: If your order is missing an item, please contact Customer Service(help@smile-twice.com) within 7 business days of delivery.
International Shipping: Select TWICE products are available in select countries internationally via our partners at Mayple (https://www.shopmayple.com) Packaging may differ from what is shown on smile-twice.com.
RETURNS/ REFUNDS/CANCELLATION:
Refunds/Returns: TWICE products are consumables and all sales are final once opened. If a product is unopened, it can be returned within 30 days for a credit or refund. If for any reason you are not satisfied with your purchase, please reach out to our customer support team directly at help@smile-twice.com.
Order Cancellations:
Our warehouse works quickly and begins the fulfillment process as soon as you place your order. Once an order has been generated and shipped we will not be able to cancel, refund or modify the order.
In the event you placed your order in error, please reach out to help@smile-twice.com immediately.
Note: Subscription refill shipment cancellation requests must be made within 3 business days prior to your next bill cycle.
SUBSCRIPTION:
Subscription: By subscribing to our products you automatically agree that your subscription will have a recurring monthly charge (every 60 days or at the interval you have selected) and authorize TWICE to charge your payment provider at the beginning of your subscription period.
Subscription Cancellation: It is the customers' responsibility to cancel their subscription a minimum of 3 business days prior to their next recurring charge. You may access your account or check out our FAQ's to follow the instructions to cancel your subscription. If you encounter an issue or need assistance please reach out to our Customer Service (help@smile-twice.com) and they will be more than happy to assist you.
If you cancel after a recurring change has occurred, please note that we are unable to cancel or issue a refund any outstanding purchases with your subscription.