FAQs

About Twice Toothpaste

About Twice

Shipping and Returns

Orders

My Account / Offer Codes

Safety

Smile Education

Get in Touch

What is unique about Twice toothpaste?

We set out to create the best toothpaste that would be a perfect balance of efficacy and wellness. As a result, with the help of world-class dentists, chemists, flavor specialists and manufacturers, Twice toothpaste uniquely combines the most desired benefits (whitening, anti-cavity, anti-sensitivity, enamel health) with the best mouth-healthy ingredients (to soothe/hydrate gums, fight free radicals, control bacteria) for a truly healthier and more confident smile.

What is the difference between the morning (Early Bird) and night (Twilight) Twice toothpaste?

These toothpastes differ in their function. Early Bird is designed to help awaken and prepare you for your day with protected teeth, a brighter smile, fresh breath and a healthy mouth. Twilight polishes off your daily surface stains and helps maintain a healthy mouth and smile throughout the night. A uniquely smooth essential oil blend helps relax and put you at ease after a long day. They both feature amazing teeth and mouth benefits, so your smile is taken care of no matter when.

Is Twice toothpaste recommended by dentists?

Yes, our toothpaste was formulated alongside a world-class New York City esthetic dentist, Dr. Jonathan B. Levine. In addition to being the Father to Julian and Cody Levine and dentist to Lenny Kravitz, Dr. Levine has founded two oral care companies, GLO Science and Go Smile. He is a member of Dr. Oz’s prestigious health advisory council, is the Chairman of the Dental School at Boston University, has been the Director of Advanced Aesthetics at New York University, authored the textbook Smile Design,is an international lecturer, and is one of the dental industry’s leading oral health experts with 27 patents for his innovations.

Where is Twice toothpaste made?

Twice ingredients are globally sourced and the toothpaste is manufactured here in the United States.

Is Twice toothpaste made responsibly?

Yes, Twice was responsibly made to be gluten-free, vegan, non-gmo and neither we, nor our suppliers test on animals.

Is Twice toothpaste gluten free?

Yes, Twice toothpaste is gluten-free.

Is Twice toothpaste Vegan?

Yes, Twice toothpaste is vegan.

Is Twice toothpaste Non-gmo?

Yes, Twice toothpaste is non-gmo.

Is Twice toothpaste tested on animals?

NO! Our toothpaste is never tested on animals. We are Leaping Bunny certified!

Is Twice toothpaste recyclable?

Yes, Twice toothpaste is recyclable

How long does Twice toothpaste last?

From our tests, a Duo of Twice toothpaste should last 80 days and nights.

Is Twice toothpaste travel size

Twice is travel friendly! The tubes are 3.4 oz / 100 ml - so they are big, but also TSA approved.

What are the numbers on top of the tube?

When we make our toothpaste, the tubes are given a number that correspond to the date and grouping. That is what the numbers are.

What’s the full list of ingredients?

How does twice toothpaste work to help freshen breath?

The combination of our ingredients help kill free radicals and promote fresher breath through essential oil blends and plaque removal.

Does Twice toothpaste prevent cavities?

Yes! Did you know that toothpaste without fluoride can not claim to prevent cavities? Other than a whiter smile and fresh breath, cavity prevention is our #1 reason to use toothpaste.

I have sensitive teeth, can I use Twice toothpaste?

Yes! Our toothpaste builds protection against the painful sensitivity you might have during the course of your day.

Does Twice toothpaste help whiten my teeth?

 Yes! Our mix of ingredients polishes teeth by removing surface stains and removing plaque below the surface. 

Does Twice toothpaste help my overall mouth health?

 Yes! We took our toothpaste to the next level. Our wellness-focused ingredients help control bacteria, fight free radicals, and soothe gums.

What’s not inside twice toothpaste?

What is Twice?

Twice is a purpose-driven smile company making premium morning and night toothpaste for a healthier lifestyle. Twice toothpaste combines the best ingredients focused on both efficacy and wellness to give your smile a cleaner clean.

What does the name Twice mean?

The name, Twice, comes from placing the highest importance on improving the routine of taking care of your smile twice-a-day, morning and night.

Why was Twice created and why do I need it?

Oral hygiene is a global problem - and our founders saw this firsthand. With over 30% of people forgetting and / or not choosing to brush their teeth twice a day, the founders set out to create products that are too good to ignore and that benefit your smile and oral health from morning to night. Twice products are formulated with world-class dental experts to provide you with products that really make an impact and give you the confident smile you deserve.

Who created Twice?

Twice was created by brothers Julian and Cody Levine and global icon Lenny Kravitz. Julian and Cody are brothers and children of two parents who have worked their entire lives as dentists and entrepreneurs in the oral care space - “the smile” is a strong part of their DNA. Lenny teamed up with the Levine family and the GLO Good Foundation to bring oral care services to Eleuthera, Bahamas (his home). The shared experience they all had helping the community unlock the power of their smile through dentistry opened their eyes to how big of a crisis oral health is and how much of an impact they could make. So, together they set out to create the best toothpaste for you to confidently smile, twice. Once for the brighter and healthier smile you’ll gain from our toothpaste, and twice for the impact you help make through the smiles that are treated via Twice’s impact partner.

How does Twice think about creating products?

Our motto is to create products for your smile, that make you smile - it’s that simple. Twice toothpaste combines the most effective ingredients for your teeth with the healthiest ingredients for your mouth, in unique flavor profiles that transform your twice-a-day routine.

What’s the GLO Good Foundation and how is Twice affiliated?

The Glo Good Foundation brings dental services and education to communities in need all over the world. Twice’s creation was inspired by this exact foundation. With our help and partnership, we hope to build this foundation into a globally recognized household name and bring world class dental education, tools and services to everyone we can.

Is my purchase of Twice tax deductible?

No.

How do I keep up with Twice news?

Join our mailing list!

What do I have to pay for shipping?

We know nobody likes to pay for shipping (at least we don’t). So, we charge a cheap flat-rate of $2.99 unless you spend over $30 (4 or more tubes), then it ships for FREE!

Where do you ship?

We ship to all 50 states as well as to the Armed Forces in Americas, Europe and Asia.

When will my order ship?

Your order should ship within 48 hours of you placing it. From there, it typically takes an additional 3-7 business days to be delivered. Make sure you are ordering ahead of time so you don’t run out!

What is your return / refund policy?

If you, for any reason, are not satisfied with your order, you may return it for a full refund; provided: (i) the items(s) were not designated as non-returnable; (ii) your return is made within 14 days of delivery; and (iii) the merchandise is returned in the same condition as originally received by you. Once the merchandise is received by us, we will refund your purchase price, less the original shipping & handling charges. Please reach out to us at help@smiletwice.com for more informaition.

What should I do if I want to make a return?

Please do not send back your purchase without first contacting us. All returns must be processed within 14 days of receiving the order. Email us at help@smiletwice.com and we'll help you place the return. An order number must be provided to place a return. We will supply you with our returns address and a RMA number to include with your return shipment using your own postage. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot provide a refund for items that are lost in the mail and that have no proof of tracking.

Do you allow for exchanges?

If you, for any reason, are not satisfied with your order, you may exchange it for a product of equivalent value provided: (i) the items(s) were not designated as non-returnable; (ii) your return is made within 14 days of delivery; (iii) the merchandise is returned in the same condition as originally received by you; and (iv) the merchandise to be exchanged for is available. Once the merchandise has been received by us, we will process your exchange. Please note that an exchange fee of $7.00 (for restocking, shipping, and handling) will be required to process the exchange for the new goods. Please reach out to us at help@smiletwice.com for more information.

What should I do if I want to make an exchange?

Please do not send back your purchase without first contacting us. All exchanges must be processed within 14 days of delivery. Email us at help@smiletwice.com and we'll help you place the exchange. An order number must be provided to place an exchange. We will supply you with our exchange address and a RMA number to include with your exchange shipment using your own postage. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot provide an exchange for items that are lost in the mail and that have no proof of tracking. Please note that once the merchandise has been received by us, we will process your exchange. Please note that an exchange fee of $7.00 (for restocking, shipping, and handling) will be required to process the exchange for the new goods.

I am having a problem with tracking.

Please reach out to us at help@smiletwice.com.

How can I update or cancel my order?

Please email us at help@smiletwice.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

I entered the wrong billing address, what do I do?

Not to worry, shoot us an email and we will make the correction on the back end. This should not hold up your delivery.

What can I do if my payment is declined?

Here are a couple of things to check: Make sure that your card’s billing details (such as the security code and billing address) match what you’ve entered.

I can't check out. How can I place my order?

If our site is not currently working properly or if buying via the site is just not your thing, please feel free to give us a call and we will gladly put your order through over the phone.

Can I purchase Twice as a subscription?

We don’t currently do a subscription, but please shoot us an email if you would like to see us offer that.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Apple Pay, Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

I can't log into my account!

In order to check out on our website, you only need to enter your email address. In order to see previous orders, you can create an account HERE and login. Please shoot us an email if you have any difficulty and we will help you out!

How do I reset my Twice account password?

Simply log in to your Twice account and click the Reset Password link.

How do I change my Twice account shipping or billing address?

Just log into your Twice account and click 'View Addresses' under the Shipping Address section. From there, click 'Edit' under your default address and save your new information on the following page.

How do I know my account is secure?

We are a Cratejoy Powered Merchant. All transactions are conducted over bank-grade SSL connections and we are fully PCI Level-1 Compliant.

How do you use or share my information?

We use your personal information only to provide you with the best care and service. We never share your personal information. For a detailed view of our privacy policy, see here.

Are Twice products safe?

Yes, Twice is safe and effective when used as directed. Twice products meet all FDA requirements and are manufactured in facilities that meet the FDA’s Current Good Manufacturing Practices (CGMPs).

Are Twice products BPA-free?

Yes, Twice products and packaging are BPA-free.

Is Twice toothpaste safe for children?

Yes, Twice is perfectly safe for children. The fluoride in our toothpaste is necessary for children to develop strong teeth. Feel free to consult a dental professional in selecting the right toothpaste for your child.

Should I swallow Twice toothpaste?

No, it’s delicious but it is not meant be eaten. If you accidentally swallow more than the amount typically used for brushing, get medical help or contact a Poison Control Center.

In less than 50 words, how am I really supposed to brush my teeth?

Spend 2 minutes brushing your teeth and distribute the time evenly between all of the teeth. Brush in a circular motion, in direction away from the gums. Brush on an angle, with the bristles resting between the gums and the tooth. Don’t forget to brush the tongue!

How often should I brush my teeth?

Twice! (at least)

Why do I brush my teeth?

To remove the bad bacteria from your mouth.

What else should I do after brushing my teeth?

Here is the order: Brush, Floss, Rinse (and then smile)!

What happens if I do not brush my teeth?

First, bad breath. Next, plaque buildup will inflame your gums and cause decay of your teeth. So, make sure to brush!

Have a question about our products?

Customer service: help@smiletwice.com

Press or public relations?

PR: pr@smiletwice.com

Dentist, retailer, or hospitality partner looking to carry or learn more? Influencer or blogger looking to review and try? Brand partner looking to collab?

Partnerships: partners@smiletwice.com

Looking to get it touch for other reasons?

General: info@smiletwice.com

About Twice Toothpaste

What is unique about Twice toothpaste?

We set out to create the best toothpaste that would be a perfect balance of efficacy and wellness. As a result, with the help of world-class dentists, chemists, flavor specialists and manufacturers, Twice toothpaste uniquely combines the most desired benefits (whitening, anti-cavity, anti-sensitivity, enamel health) with the best mouth-healthy ingredients (to soothe/hydrate gums, fight free radicals, control bacteria) for a truly healthier and more confident smile.

What is the difference between the morning (Early Bird) and night (Twilight) Twice toothpaste?

These toothpastes differ in their function. Early Bird is designed to help awaken and prepare you for your day with protected teeth, a brighter smile, fresh breath and a healthy mouth. Twilight polishes off your daily surface stains and helps maintain a healthy mouth and smile throughout the night. A uniquely smooth essential oil blend helps relax and put you at ease after a long day. They both feature amazing teeth and mouth benefits, so your smile is taken care of no matter when.

Is Twice toothpaste recommended by dentists?

Yes, our toothpaste was formulated alongside a world-class New York City esthetic dentist, Dr. Jonathan B. Levine. In addition to being the Father to Julian and Cody Levine and dentist to Lenny Kravitz, Dr. Levine has founded two oral care companies, GLO Science and Go Smile. He is a member of Dr. Oz’s prestigious health advisory council, is the Chairman of the Dental School at Boston University, has been the Director of Advanced Aesthetics at New York University, authored the textbook Smile Design,is an international lecturer, and is one of the dental industry’s leading oral health experts with 27 patents for his innovations.

Where is Twice toothpaste made?

Twice ingredients are globally sourced and the toothpaste is manufactured here in the United States.

Is Twice toothpaste made responsibly?

Yes, Twice was responsibly made to be gluten-free, vegan, non-gmo and neither we, nor our suppliers test on animals.

Is Twice toothpaste gluten free?

Yes, Twice toothpaste is gluten-free.

Is Twice toothpaste Vegan?

Yes, Twice toothpaste is vegan.

Is Twice toothpaste Non-gmo?

Yes, Twice toothpaste is non-gmo.

Is Twice toothpaste tested on animals?

NO! Our toothpaste is never tested on animals. We are Leaping Bunny certified!

Is Twice toothpaste recyclable?

Yes, Twice toothpaste is recyclable

How long does Twice toothpaste last?

From our tests, a Duo of Twice toothpaste should last 80 days and nights.

Is Twice toothpaste travel size

Twice is travel friendly! The tubes are 3.4 oz / 100 ml - so they are big, but also TSA approved.

What are the numbers on top of the tube?

When we make our toothpaste, the tubes are given a number that correspond to the date and grouping. That is what the numbers are.

What’s the full list of ingredients?

How does twice toothpaste work to help freshen breath?

The combination of our ingredients help kill free radicals and promote fresher breath through essential oil blends and plaque removal.

Does Twice toothpaste prevent cavities?

Yes! Did you know that toothpaste without fluoride can not claim to prevent cavities? Other than a whiter smile and fresh breath, cavity prevention is our #1 reason to use toothpaste.

I have sensitive teeth, can I use Twice toothpaste?

Yes! Our toothpaste builds protection against the painful sensitivity you might have during the course of your day.

Does Twice toothpaste help whiten my teeth?

 Yes! Our mix of ingredients polishes teeth by removing surface stains and removing plaque below the surface. 

Does Twice toothpaste help my overall mouth health?

 Yes! We took our toothpaste to the next level. Our wellness-focused ingredients help control bacteria, fight free radicals, and soothe gums.

What’s not inside twice toothpaste?

About Twice

What is Twice?

Twice is a purpose-driven smile company making premium morning and night toothpaste for a healthier lifestyle. Twice toothpaste combines the best ingredients focused on both efficacy and wellness to give your smile a cleaner clean.

What does the name Twice mean?

The name, Twice, comes from placing the highest importance on improving the routine of taking care of your smile twice-a-day, morning and night.

Why was Twice created and why do I need it?

Oral hygiene is a global problem - and our founders saw this firsthand. With over 30% of people forgetting and / or not choosing to brush their teeth twice a day, the founders set out to create products that are too good to ignore and that benefit your smile and oral health from morning to night. Twice products are formulated with world-class dental experts to provide you with products that really make an impact and give you the confident smile you deserve.

Who created Twice?

Twice was created by brothers Julian and Cody Levine and global icon Lenny Kravitz. Julian and Cody are brothers and children of two parents who have worked their entire lives as dentists and entrepreneurs in the oral care space - “the smile” is a strong part of their DNA. Lenny teamed up with the Levine family and the GLO Good Foundation to bring oral care services to Eleuthera, Bahamas (his home). The shared experience they all had helping the community unlock the power of their smile through dentistry opened their eyes to how big of a crisis oral health is and how much of an impact they could make. So, together they set out to create the best toothpaste for you to confidently smile, twice. Once for the brighter and healthier smile you’ll gain from our toothpaste, and twice for the impact you help make through the smiles that are treated via Twice’s impact partner.

How does Twice think about creating products?

Our motto is to create products for your smile, that make you smile - it’s that simple. Twice toothpaste combines the most effective ingredients for your teeth with the healthiest ingredients for your mouth, in unique flavor profiles that transform your twice-a-day routine.

What’s the GLO Good Foundation and how is Twice affiliated?

The Glo Good Foundation brings dental services and education to communities in need all over the world. Twice’s creation was inspired by this exact foundation. With our help and partnership, we hope to build this foundation into a globally recognized household name and bring world class dental education, tools and services to everyone we can.

Is my purchase of Twice tax deductible?

No.

How do I keep up with Twice news?

Join our mailing list!

Shipping and Returns

What do I have to pay for shipping?

We know nobody likes to pay for shipping (at least we don’t). So, we charge a cheap flat-rate of $2.99 unless you spend over $30 (4 or more tubes), then it ships for FREE!

Where do you ship?

We ship to all 50 states as well as to the Armed Forces in Americas, Europe and Asia.

When will my order ship?

Your order should ship within 48 hours of you placing it. From there, it typically takes an additional 3-7 business days to be delivered. Make sure you are ordering ahead of time so you don’t run out!

What is your return / refund policy?

If you, for any reason, are not satisfied with your order, you may return it for a full refund; provided: (i) the items(s) were not designated as non-returnable; (ii) your return is made within 14 days of delivery; and (iii) the merchandise is returned in the same condition as originally received by you. Once the merchandise is received by us, we will refund your purchase price, less the original shipping & handling charges. Please reach out to us at help@smiletwice.com for more informaition.

What should I do if I want to make a return?

Please do not send back your purchase without first contacting us. All returns must be processed within 14 days of receiving the order. Email us at help@smiletwice.com and we'll help you place the return. An order number must be provided to place a return. We will supply you with our returns address and a RMA number to include with your return shipment using your own postage. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot provide a refund for items that are lost in the mail and that have no proof of tracking.

Do you allow for exchanges?

If you, for any reason, are not satisfied with your order, you may exchange it for a product of equivalent value provided: (i) the items(s) were not designated as non-returnable; (ii) your return is made within 14 days of delivery; (iii) the merchandise is returned in the same condition as originally received by you; and (iv) the merchandise to be exchanged for is available. Once the merchandise has been received by us, we will process your exchange. Please note that an exchange fee of $7.00 (for restocking, shipping, and handling) will be required to process the exchange for the new goods. Please reach out to us at help@smiletwice.com for more information.

What should I do if I want to make an exchange?

Please do not send back your purchase without first contacting us. All exchanges must be processed within 14 days of delivery. Email us at help@smiletwice.com and we'll help you place the exchange. An order number must be provided to place an exchange. We will supply you with our exchange address and a RMA number to include with your exchange shipment using your own postage. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot provide an exchange for items that are lost in the mail and that have no proof of tracking. Please note that once the merchandise has been received by us, we will process your exchange. Please note that an exchange fee of $7.00 (for restocking, shipping, and handling) will be required to process the exchange for the new goods.

I am having a problem with tracking.

Please reach out to us at help@smiletwice.com.

Orders

How can I update or cancel my order?

Please email us at help@smiletwice.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

I entered the wrong billing address, what do I do?

Not to worry, shoot us an email and we will make the correction on the back end. This should not hold up your delivery.

What can I do if my payment is declined?

Here are a couple of things to check: Make sure that your card’s billing details (such as the security code and billing address) match what you’ve entered.

I can't check out. How can I place my order?

If our site is not currently working properly or if buying via the site is just not your thing, please feel free to give us a call and we will gladly put your order through over the phone.

Can I purchase Twice as a subscription?

We don’t currently do a subscription, but please shoot us an email if you would like to see us offer that.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Apple Pay, Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

My Account / Offer Codes

I can't log into my account!

In order to check out on our website, you only need to enter your email address. In order to see previous orders, you can create an account HERE and login. Please shoot us an email if you have any difficulty and we will help you out!

How do I reset my Twice account password?

Simply log in to your Twice account and click the Reset Password link.

How do I change my Twice account shipping or billing address?

Just log into your Twice account and click 'View Addresses' under the Shipping Address section. From there, click 'Edit' under your default address and save your new information on the following page.

How do I know my account is secure?

We are a Cratejoy Powered Merchant. All transactions are conducted over bank-grade SSL connections and we are fully PCI Level-1 Compliant.

How do you use or share my information?

We use your personal information only to provide you with the best care and service. We never share your personal information. For a detailed view of our privacy policy, see here.

Safety

Are Twice products safe?

Yes, Twice is safe and effective when used as directed. Twice products meet all FDA requirements and are manufactured in facilities that meet the FDA’s Current Good Manufacturing Practices (CGMPs).

Are Twice products BPA-free?

Yes, Twice products and packaging are BPA-free.

Is Twice toothpaste safe for children?

Yes, Twice is perfectly safe for children. The fluoride in our toothpaste is necessary for children to develop strong teeth. Feel free to consult a dental professional in selecting the right toothpaste for your child.

Should I swallow Twice toothpaste?

No, it’s delicious but it is not meant be eaten. If you accidentally swallow more than the amount typically used for brushing, get medical help or contact a Poison Control Center.

Smile Education

In less than 50 words, how am I really supposed to brush my teeth?

Spend 2 minutes brushing your teeth and distribute the time evenly between all of the teeth. Brush in a circular motion, in direction away from the gums. Brush on an angle, with the bristles resting between the gums and the tooth. Don’t forget to brush the tongue!

How often should I brush my teeth?

Twice! (at least)

Why do I brush my teeth?

To remove the bad bacteria from your mouth.

What else should I do after brushing my teeth?

Here is the order: Brush, Floss, Rinse (and then smile)!

What happens if I do not brush my teeth?

First, bad breath. Next, plaque buildup will inflame your gums and cause decay of your teeth. So, make sure to brush!

Get in Touch

Have a question about our products?

Customer service: help@smiletwice.com

Press or public relations?

PR: pr@smiletwice.com

Dentist, retailer, or hospitality partner looking to carry or learn more? Influencer or blogger looking to review and try? Brand partner looking to collab?

Partnerships: partners@smiletwice.com

Looking to get it touch for other reasons?

General: info@smiletwice.com