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FAQ

    1. WHERE DO YOU SHIP?
      We ship to the US via www.smiletwice.com and we offer fast and affordable international shipping to customers around the world on www.shopmayple.com.

    2. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
      Once you place your order, it’ll process within 1-2 business days. From there, we’ll ship it out and send you your tracking number once it’s out the door. Give your tracking number 24 hours to update once you receive it, and then wait patiently for your toothpaste game to completely change!


    1. I NEED TO CHANGE MY ORDER!
      If you’d like to make a change to your order, including your shipping address, send us an email at help@smiletwice.com as soon as you can! We’ll do our best to catch your order before it ships out.


    1. CAN I EDIT OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?
      Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail help@smiletwice.com and we’ll do our best to work some magic for you.


    1. HOW DO I TRACK MY PACKAGE?
      You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.


    1. I JUST WANT TO ORDER A SINGLE TUBE.
      While it's on our radar, we're not currently able to support single tube orders. We recommend purchasing our Starter Set or Variety Pack to choose which toothpastes you love most!


    1. HELP! MY PACKAGE IS MISSING!
      If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at help@smiletwice.com and we’ll help track it down!


    1. DO YOU HAVE ANY SAMPLES?
      We aren't able to send out any samples at the moment! But we totally get it, so we do offer a 100% smile guarantee in case you don’t love it. So give it a shot, and let us know what you think!


    1. VITAMINS IN TOOTHPASTE? WHAT DO THEY DO?
      Yes! We spent almost 2 years working with world-class oral health experts and dental professionals on a mission to make toothpaste for complete oral wellness. We eventually found and selected three powerful, antioxidant vitamins that your mouth loves. Vitamin A, Vitamin C, and Vitamin E combine to balance bacteria, promote saliva production (and limit dry mouth), hydrate and strengthen your gums, fight free radicals, and work to maintain overall health in the ecosystem that is your mouth.


    1. WHY IS THIS DIFFERENT FROM “REGULAR” TOOTHPASTE?
      Even though Twice may look like familiar toothpastes, it is completely different. The secret starts with our philosophy - that a healthy mouth is a healthy body. Twice toothpaste does much more than just whiten teeth and freshen breath. This is a true all-in-one toothpaste filled with multi-functional benefits that provide complete care for all teeth. Thoughtfully selected one-of-a-kind vitamins and antioxidants are infused for the benefits to your oral microbiome (your mouth), and your body. A 7.0 neutral pH helps ensure oral health balance and limit potential inflammation. And at less than a quarter per day, you get the benefits of living healthier at affordable prices.


    1. WHAT IS A 100% SMILES GUARANTEE?
      If you're not completely in love with your toothpaste, we'll refund your first tube in full.

 

 

    1. IS THIS TOOTHPASTE VEGAN?
      Yes. Twice is perfect for anyone looking for vegan and cruelty-free products. Did you know some toothpaste contains ingredients derived from sources like animal fats? Our ingredients, like Glycerin, are derived from vegetables.

      We love our animals. The Twice HQ is packed with pets :). We are Leaping Bunny certified because we will take this seriously and would never test anything on our furry friends.


    1. DO KIDS LIKE/USE TWICE?
      Absolutely! We recommend Twice to any child that does not swallow their toothpaste. We hear from parents all the time - kids love our flavors and they remember to brush Twice! Nothing makes us happier than a family prioritizing oral health and practicing better habits together.


    1. WHAT ARE SULFATES?
      Not all foam is your friend. Do you remember the bubbles that fill your mouth when you brush your teeth? How could you forget, right!? Well, sulfates are the ingredients that cause that foam. Most sulfates, like Sodium Lauryl Sulfate, are known irritants which will dry the mouth, cause irritation, and can lead to canker sores and even infection. An untreated infection can lead to life-threatening disease - there is nothing healthy about sulfates. The ingredients in Twice toothpaste that help create foam are derived from plants - we will never use sulfates.


    1. HOW BIG IS A TUBE OF TWICE TOOTHPASTE?
      100 ml or 3.4 ounces. That means it should last about 2 months, and is also travel friendly! No need for additional mini tubes on your next trip.


    1. WHAT’S THE BEST WAY FOR ME TO GET TWICE?
      Subscribe! It’s the cheapest, ensures you never run out, and it is super easy to manage yourself. Want to pause, cancel, skip? Easy. Update information, change the products in the subscription or change the frequency of delivery? Easy. We would love to have you as a subscriber :)


    1. DOES THIS TOOTHPASTE WHITEN?
      Yes! Our chief formulator and oral health expert is the unofficial godfather of teeth whitening. He holds over 20 patents on teeth whitening technologies. In Twice toothpaste, there are two methods of teeth whitening that occurs over time as you brush. There is mechanical removal of plaque through our gentle-yet-effective silicates, and there is safe chemical removal of plaque through our special ingredient pentasodium triphosphate. The result is a super-clean, glistening smile after every brush. Of course, different teeth may have different levels of results - it can take 2 - 4 weeks to start seeing the effect.


    1. MY TEETH GET SENSITIVE! DOES THIS TOOTHPASTE HELP ME?
      Absolutely! One active ingredient in Twice is Potassium Nitrate, commonly found in the leading sensitivity protection toothpastes. Twice works hard to protect your teeth because we know there is nothing more painful than a bad reaction to hot/cold or sweet/sour. Our ingredients work to build up protection over time so that you can enjoy that ice cream pain-free.


    1. MY TEETH NEED FLUORIDE FOR PROTECTION, DOES YOUR TOOTHPASTE HAVE THAT?
      Yes! Twice was formulated and created with world-class oral health experts. To them, Fluoride is the #1 ingredient to strengthen teeth and prevent painful cavities and decay. Twice has a moderate and safe level of fluoride, so use as directed and keep smiling.


    1. WHAT TOOTHBRUSH SHOULD I USE WITH THIS TOOTHPASTE?
      We recommend using a soft-bristle toothbrush so you neither aggravate your gums nor wear away at your enamel.


    1. WHAT DOES THIS TOOTHPASTE TASTE LIKE?
      We take pride in our flavors, because we believe that you should love brushing your teeth. Our ingredients are sourced from some of the finest regions in the world. For example, our Spearmint Eucalyptus is sourced from the Yakima Valley, in Washington, USA. We goal is to provide you with a balanced, refreshing and elevated flavor profile that actually makes you want to brush with twice a day.


    1. IS THIS TOOTHPASTE NON-GMO?
      Yes, no GMOs here.


    1. HOW DOES THIS COMPARE TO OTHER "HEALTHY" TOOTHPASTES?
      Believe it or not, “healthy” toothpastes are not that good for you. Apart from teeth whitening, and breath freshening, these products do little to actually protect your teeth. Without ingredients like fluoride or potassium nitrate, most healthy toothpaste can’t offer benefits you need like cavity prevention and sensitivity protection. 


    1. WHERE IS TWICE TOOTHPASTE MADE?
      Twice toothpaste is formulated and crafted in the USA and composed of high-quality ingredients sourced from the USA and around the world.


    1. IS TWICE TOOTHPASTE GLUTEN FREE?
      Yes! Believe it or not, there are toothpaste ingredients derived from wheat. However, there are none in Twice.


    1. IS TWICE TOOTHPASTE VEGAN?
      Yes! Believe it or not, there are toothpaste ingredients derived from animals. However, there are none in Twice.


    1. IS TWICE TOOTHPASTE TESTED ON ANIMALS?
      No! We love our furry friends! Neither our products, nor our ingredient suppliers test anything on animals.


    1. IS TWICE TOOTHPASTE RECYCLABLE?
      Yes! We are always looking for more ways to be eco-friendly. Our toothpaste tubes and caps are recyclable. Check out our Instagram account story highlights (@twice) to see how to do it!


    1. HOW LONG DOES TWICE TOOTHPASTE LAST?
      Each tube is 100 ml or 3.4 ounces. They should last about 2 months per tube and you can take them anywhere with you as 3.4 ounces is still TSA-approved!


    1. I HAVE PROBLEMS WITH MY GUMS, WILL TWICE TOOTHPASTE HELP?
      Absolutely! The answer lies within our ingredients. Sodium fluoride help coat your gums so that plaque can’t stick and our vitamin and aloe vera blend combine to help heal, soothe, and moisturize your gums.


    1. IS THERE ANY MINIMUM COMMITMENT FOR A SUBSCRIPTION?
      No, you can cancel your subscription at any time.